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PRIVACY POLICY

Last Updated: 8/13/2025

1. Introduction

The Brae LLC, doing business as The Pacific Campus (“The Pacific Campus,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, visit our facility, use our website, web app, mobile application, or otherwise engage with our services (collectively, the “Services”).

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

Personal Information:
We collect your name, address, phone number, email address, date of birth, payment information, and other details you provide when signing up for a membership, purchasing services, attending events, or engaging with us.

Membership & Activity Information:
We may collect information related to your membership status, class bookings, service purchases, participation in events, and program preferences.

Usage Data:
We may automatically collect data about how you access and use our Services, such as device identifiers, browser type, IP address, pages visited, and time spent on our platform.

Cookies & Similar Technologies:
We may use cookies, web beacons, and similar tracking technologies to enhance user experience, track engagement, and improve our Services.

3. How We Use Your Information

We use the information we collect to:

  • Provide and manage memberships, programs, and services you request

  • Process payments and send receipts

  • Contact you about class changes, facility updates, or member announcements

  • Send promotional messages about memberships, programs, events, and services

  • Respond to inquiries or requests

  • Improve our Services and customize your experience

  • Conduct surveys and feedback requests

  • Generate sales leads and follow up with prospective members

4. How We Share Your Information

We may share your information with:

  • Third-Party Service Providers: Vendors who assist with payment processing, marketing, scheduling, or customer communications.

  • Affiliates & Subsidiaries: Entities under common ownership with The Pacific Campus to offer integrated services and promotions.

  • Business Transfers: In the event of a merger, sale, or reorganization, your information may be transferred to the new owner.

  • Legal Requirements: When required by law, court order, or regulatory request.

We do not sell your personal information to unaffiliated third parties for their independent marketing purposes.

5. SMS/Text Messaging Compliance

By providing your mobile phone number, you consent to receive text messages (SMS/MMS) from The Pacific Campus for purposes including membership information, service updates, promotional offers, and event reminders.

  • Consent & Opt-In: You will only receive text messages if you have opted in by providing your phone number and agreeing to receive such communications.

  • Message Frequency: Varies depending on your relationship with us.

  • Opt-Out: Reply “STOP” to any message to unsubscribe or contact us directly.

  • Data & Messaging Rates: Standard message and data rates may apply.

  • Privacy & Security: We do not sell or share your phone number with unaffiliated third parties for their own marketing purposes.

  • Regulatory Compliance: All messaging follows the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act (for commercial messages), and other applicable laws.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee complete security.

7. Data Retention

We retain personal information for as long as necessary to provide Services, fulfill legal obligations, and conduct business operations, including marketing to existing and prospective members.

8. Your Rights & Choices

  • Access & Correction: You may request access to or updates of your personal information.

  • Opt-Out: You may opt out of promotional emails or texts at any time, though you may still receive transactional messages related to your membership or services.

  • Account Closure: You may request deletion of your account, subject to retention requirements for legal or operational purposes.

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9. International Users

If you access our Services from outside the United States, your information may be transferred to and stored in the United States.

10. Updates to This Policy

We may update this policy periodically. The “Last Updated” date will reflect the latest revision. Continued use of our Services after updates constitutes acceptance of the revised policy.

11. Contact Us

Email: contact@thepacificcampus.com
Phone: 509-783-5465
Address: The Brae LLC DBA The Pacific Campus
1350 N. Grant St., Kennewick, WA 99336

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